Facilities Management

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Our Mission

With a strong commitment to customer service, Facilities Management is the leader of design, construction, and maintenance on Campus. Our goal is to provide an exceptional and sustainable living, learning, and working environment for all students, faculty, staff, and visitors. As an integral part of the campus community, we carry out our duties with pride and professionalism every day.

Welcome!

Facilities management provides services related to:

- Building Maintenance and Repair - Capital Projects and Renovations - Hazardous Materials Management
- Trash collection - Grounds Maintenance - Snow Removal
- Custodial Services - Recycling - Event Setups
  • Work Order Request System

    The Facilities Management Department utilizes an online work order processing and tracking system for all maintenance requests. Members of the community have access to submit work orders 7 days a week, 24 hours a day. Work order service requests are processed Monday - Friday 8:00 AM - 4:00 PM.

    Click the link for Facilities Work Order System

    To request a key, please download and complete the Key Request Form, then upload it with your work order.

  • Facilities Management Emergencies

    For Facilities emergencies, such as burst pipes, significant power outages, etc, or with any questions, please contact Facilities Management at 413-748-3252 (x3252) during our normal business hours, Mon-Fri, 8:00am - 4:00pm.

    For after normal business hours, on weekends, holidays, and during college closures, please contact Campus Police at 413-748-5555 (x5555).

    For Campus AED Locations please see our AED Map

  • Technology Services

    For All technology services, (i.e. issues with your Computer, Phone, and/or Internet) please visit TechHelp for IT Support.

  • Laundry Services

    Please report all vending machine issues to our vendor Gilly National Inc., (Servomation Refreshments Inc.) by clicking Automatic Laundry Services

    You can also scan the QR Code listed on the machine with your smartphone to access their site. Make sure you take note of the Machine Number on the vending machine, you will need this to process your request for a refund, or service. Be sure to fill out all areas requested on the form.

  • Print Shop Services

    Click here for a full description of our Print Shop Services

  • Post Office Services

    Click here for a full description of our Post Office Services

  • Transportation Services

    Coming Soon!

  • Facilities Management Building
    29 Sheffield Street, Springfield, MA 01109