TechHelp

: Password Management Help

  • Password Information

    Passwords MUST:

    • be at least 15 characters minimum length
    • include at least one uppercase letter
    • include at least one lowercase letter
    • include at least one number
    • include at least one special character
    • not be one of your last ten passwords

    After you change your password, you will need to update your saved password on your mobile devices and for the College wireless network as well as any devices you own (iPhone, iPad, smartphone, etc.)

    This same password is and will be used for desktop logins (for staff and in labs), PrideNET, the Google Suite, ADP, Brightspace and others. Springfield College uses a different password for Jenzabar CX, and that already expires on its own schedule.

    Passwords expire every 90 days. If you allow your password to expire, you will not be able to change it yourself and will need to contact the Technology Service Center (TSC) to re-enable your account - a lengthy process, so please make preparations and change your password as soon as you are notified that your password is set to expire.

Can't Remember Challenge Questions?

If you cannot remember the answers to your challenge question, perform the following steps:

1. Log into Password Management: https://password.springfield.edu
2. Click Challenge Questions

3. Click Change my challenge answers.
4. Choose a new question from the drop down, then type your new answer.
5. Do this for all three questions. When complete click Continue.

You will now be able to change your password.
Note: your answer is NOT case sensitive and you can use full word answers

Password is Expired?

1. Visit the following URL: https://password.springfield.edu.
2. Verify it is expired by entering your PrideNET username and current password - you will see the following message:

3. Click Cancel
4. Follow these instructions: https://mypridenet.springfield.edu/techhelp/reset-password/

Change Password?

1. Log into our password management system at https://password.springfield.edu
2. Click the "Change your password now" link under "Account Details & Activity"

3. Enter your current password and pass the CAPTCHA test

4. Then enter the answers to your Challenge Questions and continue

5. Enter your New Password following the Password Complexity Rules on the screen and click Continue. Note: your password cannot be one of your last 10 passwords

6. You will receive a “Password Changed Successfully” message if your new password was accepted. Wait approximately 10 minutes. You should be able now log into https://pridenet.springfield.edu

I'm Locked Out?

The system will lock you out when there are too many failed attempts to login or other suspicious activity.  After a period of time it will eventually unlock on its own, or you can follow these instructions to manually unlock it.

NOTE: It's important to identify the likely cause of the lock before unlocking it.  If the account is getting locked shortly after you changed your password, or only when you are campus, it's likely you haven't updated your password in one or more places.  The most common for a locking account is forgetting to forget the eduroam WiFi network and then reconnect using your new credentials on ALL devices, eg. laptops, phones, tablets, etc. after a password change. If you are unsure, please contact the TSC at tsc@springfield.edu for guidance.

1. Click on the following URL: https://password.springfield.edu and verify you are locked out by logging in with your username and password. If you see the following message, you are locked out.

2. Click “Forgot Password?/Unlock Account

3. Click Unlock Account and click Continue

4. Pick one of the recovery option you already set up and click Continue

5. Enter the eight-digit One Time Passcode sent to the phone you registered

6. Once you receive the “Account Unlocked Successfully” message, return to https://pridenet.springfield.edu and try logging in.

Forgot Password?