What to do if your Springfield College password is expired/forgotten
If your password has expired, follow these steps to reset your password. This will affect every college resource that uses a password to sign in, like Zoom, GMail, Brightspace, ADP, lab computers, etc.
1. Go to https://password.springfield.edu
2. Click the "Forgot Password?/Unlock Account" button
3. Enter your username and click Continue.
4. Select the option Reset Forgotten Password, and click Continue.
5. Select the option One Time Passcode, and click Continue.
6. Check if the last four digits are from your phone number. If it is not, it says “Call TSC," or you don't receive a text message with the 9-digit code. Call the TSC at (413) 748-4872.
7. Enter the One TIme Passcode, click continue, and then follow the prompts to change your password.
8. Make sure you see two check marks on your account. If you only see one, the password won't work to login into your email.
9. Once you've reset your password, you can reset your Challenge Questions and Answers if you forgot them.