Contact The Technical Solutions Center (TSC)

Phone: (413) 748-4872
Email: tsc@springfield.edu (creates an IT Helpdesk Ticket)
Location: Learning Commons, 1st Floor

For classroom technology issues during class, please reach out to our Media Services team at (413) 748-3113. The office is staffed Monday through Friday, 7:45 AM - 5:00 PM.

When contacting the IT Technology Services Center (Help Desk), please include the following information:

• Full Name
• Best Phone Number to reach you
• Detailed Reason for Contacting: Include all relevant details

For Emails also include:

• Subject Line: Provide a brief summary of the issue
• Attachments: Include photos or screenshots of the problem to help us respond faster

Walk-Up and Telephone Support Hours:

• Monday-Thursday: 8:00 am to 5:00 pm
• Friday: 8:00 am to noon
• Saturday-Sunday: Closed

Note: Device drop-offs, pick-ups, and ID cards are by appointment only.

Schedule An Appointment:

Get Your ID Card

1:1 Computer Consultation

Please visit our Frequently Asked Questions to address some common concerns