TechHelp:

Your Go-To IT Support Hub

Our Vision

Founded on robust cybersecurity and data privacy, we aim to lead the college in IT modernization, establishing new standards of excellence and innovation, through IT leadership, collaboration, and service.

Tech Troubles? We've Got You Covered!
Contact The Technical Solutions Center (TSC)

Phone: (413) 748-4872
Email: tsc@springfield.edu (creates an IT Helpdesk Ticket)
Location: Learning Commons, 1st Floor

When contacting the IT Technology Services Center (Help Desk), please include the following information:
- Full Name
- Best Phone Number to reach you
- Detailed Reason for Contacting: Include all relevant details
For Emails also include:
- Subject Line: Provide a brief summary of the issue
- Attachments: Include photos or screenshots of the problem to help us respond faster
Walk-Up and Telephone Support Hours:
- Monday-Thursday: 8:30 am to 4:00 pmFriday: By appointmentSaturday-Sunday: Closed
- Friday: By appointmentSaturday-Sunday: Closed
- Saturday-Sunday: Closed
Note: Device drop-offs, pick-ups, and ID cards are by appointment only.

Schedule An Appointment:

Get Your ID Card

1:1 Computer Consultation

Please visit our Frequently Asked Questions to address some common concerns

Common Solutions
Privilege Request Forms

PrideNET Content Editor Request

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Quick Links
- ITS Work Order System
- Password Help
- Public FAQ
- Zoom
- View Grammarly instructions
- View Follow-Me-Printing information page
- Microsoft Office 365 Information
- Dell Laptop Discounts
- Apple Educational Discounts

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